Latest Technical Support Engineer 2022 ll Desktop Support Engineer jobsplanet27
Latest Technical Support Engineer 2022
Technical Support Engineer Trilogy Remote
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Full Job Description
Does this sound like you?
- Your friends and family call you to troubleshoot their technology problems
- You love learning new things, and the thought of learning new software is exciting
- You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of it
- You want to take your technical aptitude and turn it into a career
Welcome to the Customer Support team at Trilogy! We support over 100 unique enterprise software products - everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems that no one has seen before.
Trilogy is a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D – managed by the top 1% of global tech talent worldwide.
Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.
Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we’re transforming customer support.
What you will be doing
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customer’s problem
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
What you will NOT be doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Candidate Requirements
- Ability to communicate confidently with tech-savvy customers in fluent English
- Experience troubleshooting and solving technical problems
- Customer advocacy, empathy, and keen attention to detail
Nice to have
- Experience in a technical support role covering enterprise software products
- Bachelor’s degree in an IT-related field
Technical Support Engineer 2022
Job details
Qualifications
Night Shift (Required)
Overnight Shift (Required)
English (Required)
Full Job Description
We are looking for an enthusiastic candidate with excellent communication and organizing skills and a sound knowledge on IT equipment (Desktops, Laptops, Printers, Servers, Network etc.)
Please Note: You will not be considered for this role if you do not have excellent verbal and written communication skills in English or if you cannot work the night shift.
Responsibilities:
- Provide technical support via phone, email and chat to resolve issues.
- Handle incidents, troubleshooting hardware and software related issues.
- Logging customer issues into ticketing software.
- Follow checklists to ensure a consistent result for routine and common tasks.
- Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, implementing file backups, resolving faxes and printer compatibility and settings issues and configuring systems and applications.
- Monitor the central ticketing system to ensure timely resolution of issues.
- Call other Technical Supports and work in collaboration to provide resolutions to client’s issues
- Other duties as assigned by management.
- Participate in training and team development activities to update skills and knowledge.
Qualifications:
- Must Have Excellent Communication skills (verbal and written) in English.
- Must be highly responsible and have a sense of ownership and urgency to do whatever it takes to get the job done with little or no supervision.
- Must Have concern for customer satisfaction, be polite and respond promptly and effectively to their questions/concerns/issues and efficiently address them.
- Excellent organizational, time management and multitasking ability.
- High-level technical skills (both software and hardware) to Identify, diagnose issues and take appropriate action to efficiently drive them to a resolution.
- Must have excellent knowledge of Ethernet LAN equipment and Windows and Android Operating System.
- 1+ years’ experience in technical support.
What Are the Technical Requirements?
Hands-on with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Windows XP, Windows 7, Windows 8, Windows 10) as well as Apple OS X
- Experience with using Microsoft Office Suite including 2007, 2010, 2013 and 2016
- Know how with Remote Control Software such as TeamViewer and Remote Desktop Connection
- Knowledge of troubleshooting printers, scanner, and various other peripherals
- Knowledge of troubleshooting and supporting mobile devices iPhone, iPad, Android, and Blackberry
- Knowledge of Microsoft Exchange, Office 365, G mail, and other emailing apps
- Knowledge of installing, configuring, administering and troubleshooting Linux is a plus point
- Basic Knowledge of networking concepts
Desired Skills & Experience:
- Clean Background with No Criminal Record. (Need to Validate through a Police Certificate)
- Bachelors in Computer Science / Information Technology
- Must be effective at Multitasking and Problem solving
- Professional & Reliable
- Attention to Detail
Job Type: Full-time
Salary: Rs50,000.00 - Rs70,000.00 per month
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Helpdesk Support Engineer Level 1
Job details
Qualifications
International IT support: 2 years (Required)
Night Shift (Required)
English Fluently (Required)
Bachelor's (Preferred)
Full Job Description
- Job Description
We are looking for IT Support Specialist - Level 1, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support via telephone, Tickets, email, and screen share sessions. This involves answering questions on the function and usage of MS products and Mac OS, troubleshooting, and resolving issues.
Key Responsibilities
- Provide support on MAC and Microsoft OS/Products, Apple Mobile Phone and Tablets, Surface etc.
- Manage caller’s issues through effective troubleshooting, listening, problem-solving, positive action, information gathering, and case escalation in a timely manner when appropriate.
- Investigate, research, replicate, test, and resolve customer issues.
- Keeping clients informed of the status of cases, providing next steps and anticipated resolution times.
- Prioritize, balance, multitask competing issues based on impact to end-user, customer urgency, length of an outstanding issue.
- Promote and maintain high quality, professional, service-oriented company image with clients and internal staff.
- Contribute to the team and customer's knowledge base.
Key Skills;
- Bachelor's Degree, preferably in Computer Science.
- 3 to 5 years of experience in a similar role preferred.
- Excellent Communication Skills in English.
- Ready to learn.
- Ability to work independently and as a team member.
- Ability to work in a fast-paced environment.
- Issue ownership.
- Willing to go the extra mile with a strong work ethic; self-directed.
- Service Minded. You deliver customer support like you expect to receive it, with excellence.
- Ability to work as per the US working hours/247 environment
Job Type: Full-time
Salary: Up to Rs100,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- International IT support: 2 years (Required)
Language:
- English Fluently (Required)
Shift availability:
- Night Shift (Required)
Service Engineers HR Connect
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Full Job Description
Service Engineers
Our client is a leading organization and involved in facilitating various industrial sectors for Import, wholesale, retail business of plant and equipment, spare parts, accessories and technical service support.
Qualification : BE/BS (Electrical & Mechanical Engineering)
Experience : 2 – 3 Years in similar position
Salary : 50k – 70k
Location : DHA
Responsibilities
Selected candidate will be responsible for safe operation of the equipment & machines, carry out ' preventive maintenance, corrective maintenance and troubleshooting, properly maintain all documents and written reports i.e. job done, field service, technical investigation, maintenance etc.
Last Date: 30th September 2022
Job Type: Full-time
Salary: Rs50,000.00 - Rs70,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience do you have?
- Are you working in a similar position?
- Do you have experience in preventive maintenance, corrective maintenance and troubleshooting?
- Can you write technical reports and conduct technical investigations?
Application Deadline: 30/09/2022
Expected Start Date: 10/10/2022
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Technical Support Engineer Networking
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Full Job Description
Job description
This job entails customer interaction in an inbound & outbound contact center environment. TSE is required to ensure the highest standards of customer service by providing customer support to customers on call.
Key Responsibilities and Duties/Results Expected:
- Responsible for meeting all targets/KPI’s on a daily basis as set by the Department.
- A strict adherence to shift and break schedule as communicated by the operations department.
- Strict compliance with company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct.
- Answer telephones and Provide customer services with 100% accuracy.
- Make customer callbacks
- Must be able to work a flexible schedule that will include weekends and holidays
- Using problem-solving skills to handle difficult or irate clients.
- Suggesting alternatives to resolve customer’s complaints on a priority basis.
- Bring awareness among customers by educating them about promotions and services.
- He/she will be responsible to ensure his /her duty adherence as per roster.
- Learning about an organization’s products or services and keeping up-to-date with any changes to them.
- Regularly attending Pre-shifts, training and coaching sessions conducted by Service Quality and supervisors/Team leaders.
- Conveying customer’s feedback and suggestions to the supervisor, in order to offer services, exceed customer expectations.
- Taking immediate measures to resolve the customer’s problem keeping company policies in view.
- Should be responsible to comply with the standards within the company e.g. ISMS, HIPPA etc
Competencies and Critical Success Factors :
Compliance
- Applying an understanding of key legal precedents, policies and practices to protect the interests of the organization and individual employees
Customer Focus
- Researching and understanding client business operations and agenda
- Identifying and articulating project drivers, strategic fit and commercial benefits with client
- Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction
- Building strong relationships with customer, focusing on the impact and result for the customer and responding positively to feedback
Technology Expertise
- Helping to identify technology needs and mobilizing technologies that provide easy access to services and methods for enhancing learning and personal productivity
Conceptualization and Problem Solving
- Supporting recommendations by objective facts and research
- Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters
- Employing structured approaches to generate ideas, evaluate and select options
- Proficiency in developing and evaluating options and alternative courses of action
Communication and Presentation
- Demonstrating good oral and written communication skills
- Using a range of techniques and approaches to convey thoughts and ideas in a range of situations
- Well presented (Good personal hygiene, dressing appropriately, etc.)
- Demonstrating confidence and assertiveness in an interpersonal manner
- Communicating appropriately via nonverbal behaviour (i.e. eye contact, etc.)
Knowledge Management
Demonstrating a conceptual and practical understanding of approaches and tools to help organize groups, units (teams, functions, divisions, regions, subsidiaries ) capture, share and exploit knowledge to support achieving objectives
Virtual Teamwork
- Developing and implementing strategies for maximizing the collaboration of non-co-related work groups.
Assessment and Measurement Skills
Demonstrating the ability to determine key needs, diagnose and address problems, identify key metrics and accurately monitor the progress of important initiatives and activities.
Employee Advocacy
Maintaining the focus on a fair and empowering work environment for all employees.
Job Type: Full-time
Salary: Rs27,000.00 - Rs32,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)